Business & farm

Can't import any forms from brokerages.  Have been through two phone sessions with turbotax and cleaned out everything on this end.  they can't figure out why i'm getting an error message regarding length of document IDs.  sooo--- i'm told i have options:  enter everything manually, send my documents (about 40 pages worth) to them to prepare my taxes for me, hire a tax preparer or purchase a new turbotax disc to see if it's a glitch.  They have considered my case closed .   Aside from all this, has anyone encountered this problem with importing?