I got lucky and may have accidentally found a solution to the downloading issues. First I use Mac with latest software. When ready to import from my financial institution there was a text widow over the log-in area which prevented me to enter login name and password. I spent over five or 6 hours with three times screen sharing with TTAX people and a phone call to an advisor at my institution. I had given up but at last try I accidentally clicked my mouse on the outside of the text box and it disappeared. I was then able to login and download. Boy! What a relief. Try it and hope it works for you too.
