Update/follow up: So after speaking to and sharing screens with two TT CSR for over two hrs, literally right before our eyes the missing section was suddenly now available in the online Sched C form. We had gone over and over, refreshed, logged out, tax tools, topic searched a zillion times and FINALLY, the missing line item was loaded into the system. lol smh We were both like 'what in the world?!' LOL
