Retained Earnings reconciliation

Retained Earnings reconciliation refuses to pick up actual distributions to shareholders amount entered earlier in 2022 Turbo Tax Business software.  Doing 2021 S Corporation tax return.  Because of error, I cannot do balance sheet.  Turbo Tax technical team cannot figure out problem.  This is Turbo Tax Business download, therefore I am doing work on my desktop computer.  Have used this same product for years and have never had this problem.