For years I've known this is suspect. My life was either too chaotic, I was making enough money or something else and it wasn't worth the effort to try to get someone on the phone with customer service. There is no email address. Always was eligible for the free file, started out for the free file and had to pay or start over with another company. And even when you do that they retain all the information you put in there which is very frustrating.
But this year, this year is a different story. I've not worked for two and a half years and I've been living off of my 401k. I definitely was eligible for free file and again was charged. To top it off I got a letter from the IRS requesting information and it's now been delayed another 8 weeks. I got an extension and I didn't file until recently. Before sending the documents the IRS requested I got online trying to figure out what I did wrong. I still didn't see anything. In my opinion if TurboTax was making me pay for the deluxe they should have flagged something. Today I got an email saying because my refund is either delayed or I owe them money blah blah blah they are going to deduct the full fee from my checking account. B******* they are! I'm not letting this go anymore. Not only are they forcing people to pay for the premium service, they're not even giving the service.
