Anonymous
Not applicable

Business & farm

I made the mistake of paying for my taxes at the beginning of February because they originally had posted that Form 8853 would be available mid February. Then they all of a sudden changed it to END OF MARCH! I called requested a refund and they directed me to fill out an online form to request my money back. A week later I got a response saying I paid for it so can't get a refund, and that date was an "estimate". This company is essentially holding my taxes hostage, and I am VERY disappointed. I could have gone elsewhere and got my taxes done MUCH faster, I will NOT be making the mistake of coming back to Turbo Tax ever again!