Our team is investigating this error message and more data would assist us. It would help to have a diagnostic file which is a sanitized copy of your tax return that has all of your personal information removed but still has all of the forms and numbers entered. You can send one to us by following the directions below and posting the token number here so we can access the sanitized return. Many thanks.
TurboTax Online:
- Sign in to your online account.
- Click on Tax Tools on the left tool bar
- Select Tools
- In the pop-up screen, click on “Share my file with agent”
- Click OK on the message that a diagnostic file will be sanitized and transmitted to us.
- Please provide the Token Number.
TurboTax Desktop/Download Versions:
- Open your return.
- Click the Online tab in top menu bar
- Select “Send Tax File to Agent”
- Click Send on the message and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number.
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