First, thank you for the reply. Yes, I that may be the best solution for the user. But if that is the only solution, then it would seem that Turbo tax would already know this long before the user (after all, they are selling the #1 tax-preparation software in the country). And if they knew this, then they should have either not allowed the option to file electronically (accompanied by a clear explanation of why this is), or better yet, simply provide for the user a place to enter the requested explanation so that it can be included with the return. Of course, only a Turbo Tax representative could answer that one.
