Solved. LindaB1993's post from February 3, 2020 8:42 PM has the answer. When you access Quick Employer Forms (QEF) directly, it doesn't recognize that you already purchased Home & Business Desktop. You need to click to go to QEF from within Home & Business Desktop directly. Steps:
1. Start a New Return
2. Prepare W-2s and 1099s for my employees or contractors.
3. Choose Online
This opens QEF in your browser in a manner that recognizes that you already purchased Home & Business Desktop.
Oddly, when you access QEF logged in as yourself from another computer or browser, QEF does not recognize your purchase.
