What entry screen are you on, Business Info, Payee Info, or something else? And are you creating a new form or editing one that was transferred in from last year?
Try logging out and then signing back into your Quick Employer Forms account. Also, try clearing your cache; here are the official instructions for the most popular browsers:
Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. You can search the Internet for clear Safari cache or similar search terms.
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