I'll assume you used Online TurboTax last year for the 2019 return.
Are you finding your finished return from 2019 in that account in the section "Your Tax Returns & Documents" when you choose tax year 2019? Download the 2019 PDF, and see if it's the complete and correct return as filed. If the 2019 PDF has an incomplete return, you may have more than 1 account. It's possible you completed and filed your 2019 return in another account. We can tell you how to look for multiple accounts.
Also in that section "Your Tax Returns & Documents", after you choose tax year 2019, what is showing for the status of the 2019 return? Does it say accepted, rejected, printed, started, or what?
