I am using TurboTax Business. I have an intangible asset that is partially amortized every year. I enter the beginnning of year amortization amount in the step by step for the balance sheet and Turbotax takes the number and it shows up as a charitable contribution in the same amount on the income statement.
I called and explained the issue and walked the customer service guy through to demonstrate the error. He got it and reported it to tech. I received a confirmation and then the following email.
We appreciate your patience while we looked into your issue, and for providing a diagnostic copy of your tax return. After reviewing the submitted tax file and investigating the issue, we found that your return contains a Schedule L Balance Sheet which is not supported by TurboTax. Due to the complexity of your return, you may wish to seek the assistance of an outside tax professional.
I called back since I believe this is an obvious software glitch and the subject tax return is not complex. To demonstrate that this is a software glitch I opened a new return, went to the balance sheet step by step to input a starting accumulated amortization number. This was the only number in the return. I then went to the step by step deductions tab and the same number shows up as a charitable contribution.
Please help. I cannot believe it is this hard to get tech to understand the issue.
