Declining customer service everywhere.....I moved to TurboTax this year after many years using HRBlock. HRB has all the same functionality but costs less than TurboTax. However this year I was unable to import 1099's into HRB for some unknown reason. Customer Service at HRB just wanted to blame the bank rather than research and solve THEIR problem. Switched to Turbo, import worked seamlessly but now I'm delayed like others due to Form 4835....the form is available at IRS and at other vendors so it's just a delay on Turbo's side and they are taking way too long to address......like others have commented may have to look at other vendors going forward.
