@ karenemueller wrote:
Same problem here. Cannot get the state forms downloaded. I downloaded both versions of the turbotax though it was not clear which one to download. Home and personal sound similar? None of the troubleshooting applies or works. I do not have a Mac and do not see how to solve problem for PC. When I click download forms I get a white screen with no buttons. I patiently waited to no avail. Nothing.
I'm not sure what "downloaded both versions of TurboTax" means. Did you purchase 2 different products? Are you referring to a personal tax product such as "Home and Business Edition" as opposed to the dedicated "Business Edition" (for corporations, partnerships, estates/trusts, etc.)? What are you needing to do--are you needing to prepare a 2019 personal tax return or one of those types of business returns I mentioned? Or are you trying to amend a return, or what?
What tax year are you referring to? Are you trying to open an existing *.tax2019 data file or a prior-year *.taxYYYY data file? If so, is it a personal return or a business return (corporation, partnership, etc.)?
In any case, this is mainly a user community forum, and while you may get some suggestions here (if/when we fully understand the details of your issue), here's how to contact TurboTax Support for realtime assistance. It may be easier to understand your issue in realtime.
Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.
You can use this contact form to get an incident number and phone number:
https://support.turbotax.intuit.com/contact
Where the form asks what product you are using, be sure to indicate the CD/download version for Windows, then which edition.
