Please go to this link: https://support.turbotax.intuit.com/contact/ and fill out the contact form. In the box for the help indicate that you cannot install an update for your CD - after you enter this information it will display a phone number for you to call on the next screen.
Doing it this way ensures that your call is routed to the right department and not a generic TurboTax number, and also creates a file for the person helping you that saves a few minutes of time. As of the time of this post, there is no wait time on the line for the number that displays when I type in the term "cannot install update to CD".
The phone agent will also be able to connect to your screen and see better what is going on to aid troubleshooting.
Please also tell the phone agent that a TurboTax employee in Community suggested that you ask if it might work to "push a download" of the program to you to install and start fresh since your CD is having some trouble updating.
We cannot push one from here because it requires personal information that we can't collect in an open forum.
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