Can you get me a diagnostic file so I can look at it? (Diagnostic files remove all sensitive information such as social security numbers, etc)
If you are using a Desktop Version of TurboTax, go to Online (in the black bar across the top of your TurboTax Screen, above the blue bar) and choose Send Tax File to Agent. We will need the number that it generates.
If you are using the Online Version of TurboTax, go to Tax Tools/Tools (in the black bar on the left) and Share My File with My Agent. We will need to number it generates.
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