They called me back and confirmed that it's a bug. Workaround is to click on the "Forms" option in the top-right of the screen and edit the values manually in the form itself. Hopefully they'll fix the bug soon.
I'm curious why others aren't seeing it. For the reference of others I'm on the Downloaded, Windows Desktop version of Business package with the 2/6/2020 update installed. And it was the update from two weeks ago that broke it for me.
