I have identified this type of problem (2019 Turbo Tax Business imports from 2018 TTB successfully but doesn't pull in all partners) to TurboTax team on 1/12 and provided requested diagnostic file versions for their troubleshooting. No subsequent reply. Called again 1/28 have two different reps and supervisors trying to walk through their guides without success. Explain this appears to be an "undocumented software feature" (aka bug) but phone support to date can only use pre-published guides. At this point, all previous goodwill Intuit has earned is being consumed and I will soon be looking elsewhere. Process needs to recognize that customers do identify software problems and not assume all is well.
