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Business & farm
Since you said "individual return", I will assume you are referring to a personal tax return, as opposed to a business return that the threadowner was referring to.
What state is it? Is it California by any chance? And are you using a Mac or a PC?
There is a known state download loop problem when downloading California state in Mac software. If that's your situation, we can tell you a workaround.
‎August 30, 2019
8:31 PM