I don't know what you are experiencing and why you are asking. During the efile process is the Captcha not working correctly? If that's the case, then see the following:
NOTE: Are you by any chance using any ad blockers or script blockers? If so, that may be blocking the Captcha.
Otherwise, here's how to troubleshoot:
- First, simply refresh the page in your browser and see if that changes anything.
- If not, then log out of TurboTax, and clear your browser Internet cache.
- Then close the browser and reopen it.
- Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
- Log in and try again.
- If still unsuccessful, close browser and reopen using a private window/private browsing (aka "incognito mode").
- Log in with the private window (again making sure cookies are allowed) and try the efile again.
Or if still a problem after all that, see if trying a different browser (with cookies allowed) will solve it.
