I gave the agent I was on the phone with the token number, there was still no resolve and everyone I have talked to has been totally bewildered with no advice. After a week of messaging, calling and getting no where, the final agent told me I needed to purchase the TurboTax software and said it would work that way. I am not taking the chance. I have gone with a different company, was done with my taxes in a couple hours with no issues whatsoever, at less than half the price of turbotax. My taxes are now filed and complete. Very doubtful that I will return to TurboTax over this issue, you would think a company so large that makes so much money off of their customers would have tried a little harder to find resolution. There are many others having the same problem.
