Business & farm

I spoke with the SSA and "did ask them why".  They said I should talk to Intuit. I then questioned if they are receiving any of my other documents submitted through Quick employer forms. They have the W2/3 for the following year but no record of the year they are missing. I then gave them the confirmation number emailed to me by intuit stating the acceptance of the forms by the SSA. That confirmation number was unrecognizable to them. What good is a confirmation number if it is not recognized by all parties involved? I realize I can resubmit the forms that I have already paid intuit to submit, but I shouldn't have to.