First, be sure that your vehicle is eligible for the credit. Here is a link to check if your vehicle is eligible in 2024.
Second, be sure of the VIN. The VIN has to match the number on the car and the form submitted by the dealer. If you don't have a copy of the form submitted by the dealer you can ask for one and make certain that the VIN on that form is correct and matches what you are entering on the tax return. If everything is matching and the car is eligible then the error may be on the IRS end and you will have to print and mail the return.
TurboTax has a limited number of places where it will allow you to attach an explanation for something that you are filing. If you are in one of those areas you'll be offered the option to include a statement. Otherwise in order to include an extra statement or explanation you'll have to print out the return and mail it in.
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