If you are using TurboTax Home and Business, enter the 1099-NEC in the Business tab rather than the Personal tab income.
If you have a version that doesn't fully support self-employment, such as Premier Desktop, the program doesn't support all business expenses.
If you are still having trouble, I suggest you try these troubleshooting steps:
- Check your internet connection. Hardwired connections work best.
- Try exiting TurboTax, restarting your device and starting TurboTax again.
- Try using a different browser. Chrome usually works well.
- Try clearing your cache and cookies.
If after trying all of the options mentioned you still have the same problem:
See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.
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