We have not received information or situations like yours. You can send a copy of the W-2 to the IRS with a copy of your W-3, also an explanation of what your online IRS account is showing. If you choose you can try calling, but a letter always works better for resolution.
Lastly, be sure to confirm you are not actually looking at a 2023 W-2 at the IRS site that was filed for that year (not doubting, including all steps).
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