I just ran through a test Schedule H in Desktop with "yes" checked for Line 9 and didn't encounter this issue.
You might try some basic troubleshooting steps:
- Check your internet connection. Hardwired connections work best.
- Try exiting TurboTax, restarting your device and starting TurboTax again.
- Try using a different browser. Chrome usually works well.
- Try clearing your cache and cookies
In order for us to troubleshoot this issue, you can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Desktop users:
- From the black bar at the top of your screen, select Online
- Click Send Tax File to Agent
- Click Send on the message that pops up
- TurboTax will create a "sanitized" copy of your return information with no personal info
- Post the 7-digit token number here in this thread
In the alternative, see this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.
See this tax tips article for more information about Schedule H.
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