You won't need to call TurboTax if you can use the steps provided above by AmyC. Following her steps and screenshots will let you enter the Social Security numbers so you can finish your return.
If that does not work, use the information in the following TurboTax help article to get the TurboTax phone number. We are currently available every day from 5 am to 9 pm PST.
What's the TurboTax phone number?
My condolences for your loss.
@Framboise
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