Okay, I see that now. Can you send us a diagnostic copy of your return so we can take a deeper dive...It is a copy of your tax return that has all of your personal information removed (sanitized). You can send one to us by following the directions below:
- Sign into your online account.
- Locate the Tax Tools on the left-hand side of the screen.
- A drop-down will appear. Select Tools
- On the pop-up screen, click on Share my file with agent.
- This will generate a message that a diagnostic file gets sanitized and transmitted to us.
- Please provide the Token Number that was generated in a reply to this message. Thank you! And please include the name of any state returns that are attached to your file when you reply with the token number.
The AI may try to delete the number so feel free to reply back with a screenshot of the number if so....
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