I had this exact same issue and was getting extremely frustrated until I discovered the solution. You have to go back through your NY state return. There are a bunch of places where it asks what portion of income was attributable to NY. For me, these were all 0, so I was just entering 0 quickly and moving on. However, on one part the pre-filled number was blank and I still put 0 as the amount attributable to NY. This is what caused the circular issue. When I went back and left that part blank instead of entering 0, it solved the problem immediately. Hope this helps!
