You may need to completely uninstall and reinstall the software and then try downloading your state return again. Please see this link but start at the step that says "If this fix fails" to troubleshoot the issue.
There is a state loop tool at the top of the page, but this is for the 2024 tax program so it will not work on your 2023 program.
If you are still having issues after trying the steps in the link above, please contact us with the link provided by Linda above.
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