Thanks for replying to my post. I have already tried all of your suggestions more than once. I have cleared my cache in Google Chrome and in Microsoft Edge. I am using a direct download of Turbo Tax Desktop software, I am not using any online version, so I don't understand why clearing my cache and cookies helps anything. I have done the updating several times, originally when I installed the software and also after I deleted and reinstalled it. I never got far enough in my attempts to install on a second computer to even get to the point of updating. I have talked to Customer Service once, but I will call them again as soon as I am at those computers again.
