Good news.......I finally got the software to work. Not sure what I did but it finally opened. After the last time I uninstalled it I just let it sit for about a week until I decided to try it again. I cleaned out my files and cache (using CCleaner), checked to make sure I had the C++ current, turned off the computer and hard booted it back up then downloaded the software again. I then closed all other windows and tried to install and lo and behold it worked this time. The one thing that happened was it said it needed to download a different C++, so I let it do it's thing. When I went in and looked at it I did discover that when I did the repair before it had actually put the X86 version in, even though it was the version number that everyone was saying was correct. It actually looked as though TT had downloaded something different. The longer version number....ie 12.xxxxxx was different than what was said here. I don't know if that made a difference or not. I never got that far before. I went through everything and didn't have any problems downloading any info including hubby's W-2 and info from our investment account. Went through the whole thing for both federal and 1 state and got it e-filed without any problems. I did find it lagged on updating things as I went along but would be OK after a bit.
The one big thing that was different was I used my VPN the whole time. Can't imagine how that would have helped but I read someone mention their VPN.
A sigh of relief and a load of stress off me as I was starting to panic. Hope everyone else finally finds success.
