Does anyone know how to report a Quick Employer Forms bug? I've already tried calling TurboTax, and that didn't work. Is there another method to report a bug? There is yet another issue with the programming in this year's Quick Employer Forms making it so I can't fix a TurboTax error.
TurboTax e-filed all of my 1099-NECs and W-2s TWICE (even though I only e-filed them once). This created duplicate 1099-NECs with the IRS. To fix this, I need to file a corrected 1099-NEC with $0 as the amount. This will cancel out the duplicate, leaving only the original. This has been confirmed by the IRS as the method to fix this.
However, Quick Employer Forms will not allow me to file a corrected 1099-NEC for $0. It gives an error saying I need to have an amount in the amount field (not $0). Filing a corrected 1099-NEC for $0 is how you fix many, many 1099 errors, so this is a bug in QEF to stipulate that there must be an amount in the amount box (not just $0). All other providers of 1099 software allow you to file a corrected 1099 for $0--this is a programming error unique to TurboTax.
The IRS said because TurboTax e-filed the original 1099-NECs, I must file the correction with TurboTax, so I can't use another software provider, a paper form, or file the correction myself with the IRS. I have to fix TurboTax's mistake by filing a correction with TurboTax, and QEF won't let me.
Could TurboTax please fix this bug? Filing a corrected 1099-NEC for $0 is how you fix many 1099 errors. I've now spoken with TurboTax for over FIVE hours over the past two days trying to get this fixed, to no avail.
