I spent 1 1/2 hrs on phone with well meaning but uninformed Intuit support staffers on 1/11 and was also advised to use online forms. For all of us who are discovering that Intuit is willing to sell but no longer interested in supporting DESKTOP products, I suggest saving our money and reporting directly to the government. For W-2s, register with SSA Business Services Online and file - yes - online, but at least it's a direct path to govt servers. For 1099s, also possible to report directly, either as issuer or 3rd party transmitter. Register with IRS - IRIS system (you need an EIN). We are all but being forced to eFile, but we don't have to pay Intuit for the privilege.
