@GeorgeB7 TurboTax has been called about this problem with the online version already. You would think this thread would be enough for them to get all the details necessary to fix it, especially since this thread is many months old now. But just in case, they have also been told by phone. Are you saying I should give them another call? Is there any sense in trying to reach the same manager you said you talked to since he/she is aware of the issue on desktop and has a headstart on taking charge of this issue? If so please share that manager's name or a way to reach him or her.
Also, you say the individual you were calling in with completed Form 8881, Part 2 and then Form 3800 filled out correctly. Using all the workarounds I mentioned above (which shouldn't be necessary but at least can be used if they are), I can get that same outcome in the online version. What I can't seem to do, and @alex_k_21 also seems unable to do, is get Form 8881 to actually show up in the final tax return. Did the person you were working with have Form 8881 in their actual return at the end? I remain skeptical whether they can get Form 8881 to show up correctly in the final return and whether then, when they go to actually file, it will go through or be rejected. Please ask the person you were calling in with and give us any and all information about the above. In addition, please update us on whether it goes through or is rejected when this person goes to actually file, as well. Thank you!
