If you are unable to successfully import transactions from your financial institution, remember that you can always enter a Summary in lieu of individual transactions.
How to Enter a Summary in Lieu of Individual Transactions
Here's more info on Unable to Import and Import Issues.
Remember that many people have no trouble importing; however, everyone's computer/internet configurations are different, so there are an infinite number of reasons why you may not be able to do so.
If you Contact TurboTax Support they may be able to help you, since they are able to get into your computer.
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