Business & farm

I am not using the online version or Business but rather Turbo Tax Premier desktop version on a Windows 10 Dell 9370 XPS. It only happens on Chase so I presume its and issue between Chase and Turbo Tax. Not sure which party is responsible. I gave up and am sending in details or trades on the 1099B to the IRS as required. It would have been easier to download the details and there were too many transactions to enter manually. Hopefully this issue will be solved for next year.  Unfortunately, there didn't seem to be anywhere to go for help this year, as these posts did not help solve the issue for me.