I decided to heck with it and filed my taxes with H&R Block this year.
I wasn't able to upload any of this year's info I had entered into TT. However, I could upload my tax return from last year into HRB, which saved me some time. I then went through and reentered this year's info. I also had TT open in another tab/screen so I could refer back to it. HRB has its info/questions worded and organized differently, so that took a little to figure out where to enter all my numbers and get them in the correct spots.
I was able to submit my tax return, electronically, without any issues. I'm going to follow this issue with TT because of curiosity and wondering exactly when this will be fixed.
As for calling support, I did that many times, and I'm pretty sure that we're only getting tax support, not IT/software support when we call. They have no clue beyond what they read on their screens about what is going on with the software itself. They won't say it but they are just as clueless as we are.
