We just spent 40 minutes on the phone with TT, did screen share, and the rep talked to 2nd tier support. The date updated form 3/1 to 3/4 while we were on the phone with them (LOL). The second tier support insisted that the date it will be ready is 3/3. I think it was pretty clear that she was simply reading the date off the screen, especially after seeing that one of you recently was told 2/28, and another 3/6. They aren't even looking into this for us. The rep on the phone said they had a similar issue (constantly moving dates, customers unable to file) with the 1099-R and that did eventually get addressed, but that she didn't know about this one till today. She said to give it a few more days and then to request a refund, although didn't seem confident that it would be "approved". She did say to try to upload the return back to the web-based software from the desktop software and see if that fixed it....I was like, wouldn't 2nd tier support...know that? I guess we will give it a try and report back if it works, although I doubt it. Definitely considering just spending a few hours redoing it all in H&R Block and then contesting all the TT charges with my credit card company, because of course it had me pay for 2 state return filing fees before letting me know that I couldn't bypass employee wage credits (which we CLEARLY don't qualify for - I know because I pulled IRS form 5884 and checked). Fun stuff.
