Business & farm

I BOUGHT TURBO TAX AND WHEN I TRIED TO INSTALL IT, PER INSTRUCTIONS, I NEVER GOT THE PLACE TO ENTER THE IDENDIFICATION CODE ON THE TURBO TAX BOX I BOUGHT.  I ENTERED MY ACCOUNT INFO FOR MY TURBO TAX ACCOUNT AND IT TOOK ME TO START MY TAX PROCESS.  I WENT THROUGH THE WHOLE PROCESS AND HOPED I WOULD THEN BE ABLE TO ENTER MY INDETIFICATION CODE AT THE END, BUT I COULD NOT.  I WAS INSTRUCTED TO PAY.  I TRIED TO START OVER, BUT WAS NOT ABLE TO ENTER MY TURBO TAX CODE.  SO I NEED HELP TO ENTER WHAT I PAID FOR ALREADY AND NOT HAVE TO PAY AGAIN.