It took 45 minutes (probably the first 25 minutes on hold) but they sent me an email confirming they would refund the $112.09 I paid last year AND cancel the auto-renew subscription they call "TurboTax Advantage." It will probably take a week or two before the credit shows up, but at least I did not have to "escalate" the dispute to a manager. So I have an email confirming pending refund and cancelled subscription. In addition, Intuit is kind enough to grant permission that I took them up on: "This call may be recorded."
