w2

Does anybody have a way I can contact someone at quickbooks that is not sales or customer services because those departments are useless.  I have been struggling since November 2023 (Its Feb 2024 now) to get my one and only W2 corrected before I need to start filing business and personal taxes.  Nobody can help me, I have escalated my case 3 time now already with nothing happening. 

I am at a loss for words at the moment and don't know what to do, I tried to file my own W2c and W3c with the IRS but they say the entity that first submitted the w2s needs to do it so I am stuck with a company that is refusing to help me for a service I am paying for and I cannot do their job for them because they need to apparently do it for me.

Any HELP would greatly be appreciated.