The problem is Turbotax selected all accounts by default including accounts without tax document to import. You need to logon to Chase under the menu on the upper left corner select security/privacy->linked App under Turbotax, you can see all accounts listed there, click the edit then unselect all accounts don't have tax documents. that is how I fixed my problem with Chase.
You need to unselect all accounts that don't even have tax document such as IRA account etc.
Good Luck!
