My issue was similar. While online with a support representative, she could not figure out what the issue was, so we had to delete the specific form and start over with the vehicle. I do not recall what the form number was. To delete the form once you have the number, go to Tools on the left pane and search for the Form. Once you have deleted it, you will need to go back through the questionnaire so that the form is re-created. Hope that helps!
