JPMorgan represents the investment banking and wealth management side of JPMorgan Chase while the Chase brand represents consumer products (home loans, credit cards, small to medium businesses, auto loans) and retail branches. I have a little of each (JPM and Chase), where the online version worked successfully.
As others have complained of similar issues with financial institutions such as Bank America, Schwab, Fidelity, something clearly doesn't work on the Intuit side.
