Don’t know if this will work for you, but what worked for me was :
1) cleared cookies and caches from my browser
2) removed existing ‘links’ between TurboTax and chase (linked the first time I tried which failed)
3) selected investment t accounts only (e.g. excluded the bank accounts) for TurboTax to import.
There are lots of posts on this issue at this point, I can’t tell you definitively root cause and fix. Somewhere I read the chase bank accounts are separate from the JP Morgan accounts behind the scenes and when TurboTax logs in using your credentials the two systems clash.
All I can say is good luck!
