Deductions & credits

I still have nothing and my tax transcripts are saying "no refund filed", we cant look at my wives transcripts because she doesnt have a cell phone in her name. But on her WMR it says the return is processing. I had a bar when we filed on 2/03 and was approved 2/03, then it went to "we cannot provide any information about your refund." about a week later. No path message we did claim EIC. I have no idea what is going on and I can't get through to talk to anyone.