Deductions & credits

Ok, I will say this a different way.
Within the Turbo Tax Application, Federal Taxes Tab, Deductions & Credits Tab, You and Your Family Category:

I entered the requested data for 1 Child "Qualifies you for up to $2000" & "Your Child and Other Dependent Tax Credit $2,000"
continue
Answered "No" IRS notice to file 8862
2018 Column Shows:
Child and Other Dependent Tax Credit $2,000

This entry resulted in no change to my Federal Refund.
I see no evidence that the $2,000 credit was credited.

I have not completed or finalized the return in Turbotax, so I don't have completed forms to show line 12 of the 1040. Everything is done with data entry, just want to resolve this one issue.

The IRS has received substantial withholdings from us in 2018, We paid/had too much witheld and according to Turbotax are owed a $2,028 refund. However the CTC data entry made no change to the refund.  If CTC isn't directly refundable, how do we benefit from this credit if not via a greater Federal Refund?