If you don't enter information about the provider, you will not be able to claim the credit on your return and still e-file.
You can mail in your return and attach a statement explaining that the provider did not give you the information you requested. The IRS may or may not allow the credit. For more information, see the instructions for Form 2441: <a rel="nofollow" target="_blank" href="
https://www.irs.gov/pub/irs-pdf/i2441.pdf">https://www.irs.gov/pub/irs-pdf/i2441.pdf</a>
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