Not everyone is eligible for the full Child Tax Credit or the full Additional Child Tax Credit. If you are seeing $0 or nothing on line 11, the credit your getting would be the Additional Child Tax Credit.
Most all of the tax breaks and credits run on a bell curve, where it starts at the bottom, then the more kids you have (in relation to your income) the better the tax breaks are until it hits the peak and then the benefits decline dropping down the other side of the bell until there is no benefit at all for additional kids.
If your tax liability on line 11 would have been $2,000, then you would have had a Child Tax Credit of $2,000. Since it is zero, you are not eligible for the child tax credit. This is a non-refundable Credits and will only reduce your tax liability to zero. The Child Tax Credit is shown on line 12a of your 1040.
The Additional Child Tax Credit is refundable if you qualify for it. The refundable portion is approximately 15% of your Earned income along with a few other calculations. If you did receive it, you will find it on line 17 of your 1040.
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